Privacy Policy

This Privacy Policy describes how Nexteons Technologies LLP ("Nexteons", "Company", "we", "our", or "us") collects, uses, stores, processes, and protects information in connection with the EonsConnect application (the "App" or "Service").

EonsConnect is a software product operated, owned, developed, and maintained by Nexteons Technologies LLP.

This Privacy Policy applies specifically to the EonsConnect application, its associated websites, services, APIs, integrations, and any related functionality provided by Nexteons Technologies LLP.

We are committed to protecting the privacy and security of our users and complying with applicable data protection laws and Meta Platform Terms. By accessing or using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

Business Identification

The owner and operator of this application is:

Information We Collect

To provide and improve our services, we may collect and process the following types of information:

• Account and Authentication Information: Names, email addresses, and passwords. If you choose to authenticate using third-party services (such as Google Sign-In or Facebook Login), we collect the profile information provided by those services (such as your name and email address) to create and manage your account.
• Business Account Information: Business names, phone numbers, WhatsApp Business and Instagram account identifiers, and related account configuration details obtained via Meta Business integrations.
• Messaging Information: Message content, templates, post comments, delivery information, and communication records processed through WhatsApp, Instagram, and Meta platforms.
• Communication Metadata: Timestamps, sender and recipient identifiers, message status information, delivery confirmations, and read receipts.
• Technical Information: IP addresses, browser information, device information, logs, and usage analytics necessary for system security and performance.

How We Use Information

We use collected information for legitimate business purposes including:

• Providing and operating the EonsConnect service.
• Managing EonsConnect integrations and messaging workflows.
• Providing customer support and technical assistance.
• Monitoring service performance and reliability.
• Preventing fraud, abuse, and unauthorized access.
• Complying with legal, regulatory, and contractual obligations.
• Improving and developing our products and services.

Data Sharing and Disclosure

Nexteons Technologies LLP does not sell personal information to third parties.

Information may be shared only in the following circumstances:

• With Meta Platforms and WhatsApp services as required to deliver messaging functionality.
• With service providers acting on our behalf under appropriate confidentiality obligations.
• When required by law, court order, or governmental authority.
• To protect the rights, security, and integrity of our users, services, and business.

Data Retention

We retain information only for as long as necessary to provide our services, fulfill contractual obligations, resolve disputes, comply with legal requirements, and enforce our agreements.

Data Security

We implement reasonable administrative, technical, and organizational security measures designed to protect information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

User Rights and Data Deletion

Users may request access, correction, or deletion of their information, subject to applicable legal requirements. We provide a self-serve Account Deletion mechanism directly within the application's Settings page, which allows you to instantly and permanently delete your account, organization data, and sever associated Meta integrations.

For detailed instructions on data deletion, please visit our Data Deletion Instructions page or contact us using the information below.

Third-Party Services

This application integrates with services provided by Meta Platforms, including WhatsApp Business Platform APIs. Your use of such services may also be subject to Meta's applicable terms and privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be published on this page with a revised "Last Updated" date.

Contact Information